At Televora Solutions ("Televora", "we", "us", or "our"), we respect the privacy of individuals who visit our website, communicate with us, apply for our services or employment opportunities, or interact with us in connection with our business activities.
This Privacy Policy explains the types of personal information we may collect, how we may use it, how we may share or process it, and the measures we take to protect it.
This Privacy Policy should be read together with our Terms & Conditions and any other applicable agreements.
This Privacy Policy applies to personal information collected through the Televora website, enquiry forms, communications, recruitment activities, business interactions, and other channels through which we interact with individuals.
For information processed by Televora on behalf of a business client as part of an outsourced service, the applicable client agreement and applicable data protection requirements may also govern how that information is processed.
This Policy does not replace any specific privacy notice, contractual requirement, or legal obligation that may apply to a particular service or relationship.
Depending on how you interact with Televora, we may collect information such as:
We seek to collect information that is reasonably relevant to the purpose for which it is obtained.
Personal information may be obtained directly from you or through other legitimate sources, depending on the nature of our relationship.
Sources may include:
Where personal information is received from another party, we may rely on that party to have the necessary authority or permission to provide the information where such authorization is required.
We may use personal information for purposes including:
We seek to use personal information only for purposes reasonably connected with the relevant business or relationship.
In providing BPO and outsourcing services, Televora may receive or access personal information belonging to a client's customers, users, employees, suppliers, or other individuals.
Depending on the services provided, this information may include contact details, customer service records, enquiries, support tickets, call information, chat information, order-related information, CRM records, or other information supplied by the client.
The nature and extent of such information will depend on the specific services and instructions agreed with the client.
Televora will process such information only to the extent reasonably necessary to provide the agreed services or as otherwise permitted or required by applicable law or contract.
Where Televora processes personal information on behalf of a client, the client may determine the purposes and requirements for which the information is processed.
The client is responsible for determining that it has the necessary rights, permissions, notices, consents, or other lawful grounds required to provide the information to Televora and instruct its processing, where applicable.
Televora may process such information according to the client's documented instructions, the applicable service agreement, and applicable data protection requirements.
Where appropriate, additional data protection terms may be agreed between Televora and the client.
Depending on the circumstances and applicable law, Televora may process personal information based on consent, contractual necessity, legitimate business purposes, legal obligations, security requirements, or other lawful grounds available to us.
Where consent is required by applicable law, Televora will seek consent in an appropriate manner.
Where processing is based on consent, individuals may have the right to withdraw that consent subject to applicable legal or contractual limitations.
Withdrawal of consent may not affect processing that was lawfully carried out before the withdrawal.
Televora may disclose personal information where reasonably necessary for legitimate business, contractual, operational, security, or legal purposes.
Information may be shared with:
Televora does not intend to sell personal information as a commercial product. We seek to limit information disclosure to what is reasonably necessary for the relevant purpose.
Televora may use third-party providers to support its website, communications, infrastructure, business operations, analytics, customer relationship management, security, payment processing, or service delivery.
Such providers may process information on our behalf where necessary to provide their services.
Third-party providers may have their own privacy policies, terms, security practices, and data-processing arrangements. Where appropriate, Televora seeks to work with providers whose services are reasonably suitable for the relevant business requirements.
Our website may use cookies and similar technologies to support website functionality, understand website usage, remember preferences, improve performance, or provide other features.
Depending on the technologies actually implemented on the website, these may include:
You may be able to control certain cookies through your browser or available website cookie settings. Disabling certain cookies may affect some website functionality.
Additional information is provided in our Cookie Policy.
Televora takes reasonable and commercially appropriate steps designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Depending on the nature of the information and services involved, measures may include:
No electronic system, internet transmission, storage environment, or security measure can eliminate every possible security risk. Accordingly, Televora does not represent that information can be protected against every possible threat or unauthorized activity.
Televora may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, business administration, contractual requirements, dispute resolution, security, recordkeeping, and legal or regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
When personal information is no longer reasonably required and there is no applicable legal, contractual, or legitimate business requirement to retain it, Televora may take reasonable steps to delete, anonymize, or otherwise dispose of it.
As Televora may provide services to businesses and individuals located in different countries, personal information may in some circumstances be accessed, stored, or processed across different jurisdictions.
Where international processing occurs, Televora will seek to handle such information in accordance with applicable legal, contractual, and security requirements.
The specific arrangements applicable to client data may also be governed by the relevant client agreement or data-processing terms.
Depending on your location and the laws applicable to your personal information, you may have certain rights regarding your personal information.
These may include rights to:
Requests will be handled according to applicable law and may be subject to reasonable verification requirements.
Televora may send business, service-related, or promotional communications where permitted by applicable law.
Individuals who receive promotional communications may request to stop receiving such communications by using the available unsubscribe mechanism or by contacting us directly.
Even after opting out of promotional communications, we may continue sending necessary transactional, contractual, security, or service-related communications where appropriate.
Where call recording, chat support, email communication, or other communication monitoring is used as part of our services or business operations, relevant information may be recorded, stored, accessed, or reviewed for purposes such as:
The use and retention of recordings or communications may depend on the applicable service, client instructions, contractual requirements, and applicable law. Where legally required, appropriate notices or permissions will be used.
If you apply for a position or otherwise interact with Televora regarding employment opportunities, we may collect information such as your name, contact details, resume/CV, qualifications, work experience, skills, interview information, and other information reasonably relevant to recruitment.
This information may be used to evaluate applications, communicate with candidates, manage recruitment, and comply with applicable legal or administrative requirements.
Recruitment information may be retained for a reasonable period for recruitment, recordkeeping, or legal purposes.
Our website and business services are generally intended for businesses, professionals, and general users and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate steps where required.
Televora maintains processes intended to identify, assess, contain, and respond to suspected security incidents involving information within our control.
Where a security incident occurs, Televora may take reasonable steps to investigate the incident, limit potential impact, restore affected systems, and implement appropriate corrective measures.
Where notification is required by applicable law or a contractual obligation, Televora will follow the applicable notification requirements.
For client data, any additional incident response or notification obligations may be governed by the relevant client agreement or data-processing terms.
Our website may contain links to third-party websites, platforms, social media services, or other external resources.
These third-party websites operate independently from Televora and may have their own privacy policies, terms, and practices.
Televora does not control the privacy practices of third-party websites and encourages users to review the applicable privacy information before providing personal information to them.
Televora may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or data-processing activities.
The updated Policy will be published on our website with a revised "Last Updated" date.
Where appropriate and required by applicable law, we may provide additional notice regarding material changes.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, you may contact us using the details below:
Televora / Televora Solutions
Data Protection / Privacy Contact: [email protected]
General Inquiries: [email protected]
Office Location: 18/101, Purani Mandi, Agra, UP, India
Phone / WhatsApp: +91 86798 61204
Website: https://televorasolutions.com
When submitting a privacy request, we may ask for reasonable information necessary to verify the identity of the requester and properly process the request.
