These Terms & Conditions ("Terms") govern the use of the Televora website and the provision of services by Televora Solutions, operating as Televora ("Televora", "Company", "we", "us", or "our").
By accessing our website, submitting an enquiry, requesting a quotation, purchasing or using our services, or entering into a service engagement with Televora, you agree to be bound by these Terms.
For individual client engagements, a signed Master Service Agreement ("MSA"), Statement of Work ("SOW"), Service Level Agreement ("SLA"), proposal, quotation, or other written agreement may contain additional or different terms. In the event of a conflict, the applicable signed agreement will prevail for that specific engagement.
Televora provides business process outsourcing and related services, which may include customer support, voice and non-voice support, call handling, email and chat support, lead generation, appointment setting, back-office operations, data entry, virtual assistance, CRM support, and other services agreed with the client.
The exact scope of services will be determined by the applicable written agreement, proposal, quotation, SOW, or other written confirmation.
Website descriptions, service pages, examples, estimated results, case studies, or marketing statements are provided for general informational purposes and do not constitute a guarantee that a particular result, volume, conversion rate, revenue level, or business outcome will be achieved.
Televora reserves the right to determine the operational methods, staffing arrangements, internal workflows, tools, and processes used to deliver the agreed services, provided that the agreed contractual requirements are reasonably met.
The client is responsible for providing accurate, complete, and timely information, instructions, access credentials, systems, materials, approvals, training resources, and other dependencies reasonably required for service delivery.
The client is responsible for the legality, accuracy, and suitability of its products, services, instructions, customer lists, scripts, campaigns, content, and business processes.
The client must ensure that Televora has the necessary authorization to process or use any information, data, recordings, customer information, or materials supplied by the client.
Televora will not be responsible for losses, delays, service failures, or errors resulting from inaccurate information, incomplete instructions, unavailable systems, client-controlled platforms, delayed approvals, or other matters within the client's reasonable control.
Service fees will be specified in the applicable quotation, proposal, SOW, invoice, or other written agreement.
Unless otherwise agreed, invoices must be paid within the payment period stated in the applicable invoice or agreement.
The client shall remain responsible for all fees for services already performed, resources committed, approved expenses, and other non-cancellable costs incurred before termination or suspension.
Televora may require advance payment, deposits, minimum commitments, recurring payments, or other commercial arrangements depending on the nature of the engagement.
Any applicable taxes, duties, bank charges, payment processing fees, or government charges will be borne by the client unless expressly stated otherwise.
Televora may suspend services where undisputed amounts remain overdue after reasonable notice.
Any request that materially changes the agreed scope, workload, staffing, working hours, service channels, technology requirements, deliverables, or timelines may be treated as a change request.
Televora may evaluate the requested change and provide revised pricing, timelines, staffing requirements, or other conditions before implementation.
Additional work outside the agreed scope will not be considered included merely because it is related to the original services.
Televora is not obligated to begin additional work until the applicable commercial terms have been accepted where additional charges apply.
Televora's ability to provide services may depend on timely actions by the client.
If the client fails to provide required information, access, approvals, systems, content, training, decisions, or other dependencies, Televora may reasonably adjust timelines, staffing, deliverables, or performance expectations.
Televora will not be liable for delays, missed targets, reduced productivity, or additional costs caused by client delays or dependencies.
Where additional resources or work are required because of a client-caused delay, Televora may charge applicable additional fees after notifying the client where reasonably practicable.
Televora may temporarily suspend some or all services where reasonably necessary to protect its business, personnel, systems, clients, or legal interests.
Grounds for suspension may include:
Where practicable, Televora will provide notice before suspension. Suspension will not automatically release the client from payment obligations already incurred.
Cancellation must be made in accordance with the applicable service agreement or written cancellation terms.
Fees for services already delivered, resources already committed, non-refundable third-party costs, and approved expenses are generally non-refundable unless otherwise agreed in writing or required by applicable law.
Where a client cancels an engagement before the agreed commitment period, the client may remain responsible for applicable notice-period charges, committed resources, or other amounts specified in the relevant agreement.
Any refund or credit will be determined according to the applicable agreement and circumstances of the cancellation.
Each party may receive confidential information belonging to the other party.
Confidential information may include business strategies, customer information, pricing, processes, operating procedures, credentials, technical information, financial information, trade secrets, documents, and other non-public information.
Each party agrees to use confidential information only for legitimate purposes related to the business relationship and to take reasonable steps to prevent unauthorized disclosure.
Televora may disclose confidential information to its employees, contractors, professional advisers, or service providers who have a legitimate need to know such information and are subject to appropriate confidentiality obligations.
Confidentiality obligations will not apply to information that is publicly available without breach, independently developed, lawfully obtained from another source, or required to be disclosed by law or a competent authority.
Televora may collect and process personal information in connection with its website, enquiries, communications, client relationships, recruitment, service delivery, administration, security, and other legitimate business activities.
Where Televora processes personal data on behalf of a client as part of an outsourced service, the parties' respective responsibilities will be determined by the applicable agreement and applicable data protection laws.
The client is responsible for ensuring that it has the appropriate rights, notices, consents, permissions, and lawful basis necessary to provide personal data to Televora and instruct Televora to process such data.
Televora will use reasonable measures to protect personal information within its control. Further details regarding personal information collected through the website are provided in Televora's Privacy Policy.
Televora maintains reasonable technical and organizational measures designed to protect information against unauthorized access, use, disclosure, alteration, loss, or destruction.
Depending on the engagement, security measures may include access restrictions, authentication, confidentiality obligations, secure systems, controlled access to information, employee awareness, monitoring, and other appropriate safeguards.
However, no electronic system, internet connection, cloud platform, or data transmission method can be guaranteed to be completely secure. Accordingly, Televora does not guarantee that information will be protected against every possible cyberattack, security vulnerability, system failure, or unauthorized activity.
Where a security incident materially affects client data and notification is required by applicable law or contract, Televora will follow the applicable notification and response requirements.
All data, documents, content, customer information, trademarks, scripts, recordings, databases, software access, and other materials supplied by the client remain the client's responsibility and ownership unless otherwise agreed.
The client grants Televora a limited, non-exclusive right to access, use, reproduce, modify, transmit, and process such materials solely to the extent reasonably necessary to provide the agreed services.
The client represents that it has all necessary rights, permissions, and authorizations required for Televora to use such materials. Televora will not be responsible for claims arising from the client's failure to obtain appropriate rights, permissions, licenses, or consents.
Televora retains all rights in its pre-existing intellectual property, systems, processes, methodologies, templates, workflows, know-how, tools, software, documentation, training materials, and proprietary business methods.
Unless expressly agreed otherwise in writing, the provision of services does not transfer ownership of Televora's underlying intellectual property to the client.
Client-specific deliverables, where applicable, will be owned or licensed according to the applicable agreement and subject to payment of all amounts due.
Televora may continue to use its general skills, knowledge, experience, methodologies, and non-confidential know-how developed or used while providing services, provided that it does not disclose the client's confidential information.
Televora may use third-party software, cloud platforms, communication systems, CRM tools, hosting providers, payment processors, technology vendors, or other service providers to support its operations and service delivery.
Third-party services may be subject to their own terms, policies, availability, limitations, and security practices.
Televora will not be responsible for failures, outages, data loss, changes, or interruptions caused solely by third-party services outside Televora's reasonable control.
Where a client specifically requires a particular third-party platform, the client acknowledges that service performance may depend on that platform's availability and functionality.
Where an SLA has been expressly agreed in writing, the SLA will define the applicable service levels, performance measurements, response times, availability, quality standards, reporting requirements, and remedies, if any.
Unless expressly incorporated into a signed agreement, figures or claims appearing on Televora's website, marketing material, presentations, proposals, or case studies are not guaranteed contractual performance commitments.
Performance may be affected by client systems, data quality, workload fluctuations, third-party platforms, customer behavior, staffing requirements, technology, and other factors outside Televora's reasonable control.
No specific revenue, sales, conversion, lead volume, customer satisfaction score, or business outcome is guaranteed unless expressly agreed in writing.
Clients and users must use Televora's website, systems, and services only for lawful and legitimate purposes.
Users must not:
Televora may refuse, restrict, suspend, or terminate services where it reasonably believes that such use creates legal, security, reputational, or operational risk.
Televora will use commercially reasonable efforts to provide the agreed services in a professional manner.
Except for warranties expressly stated in a signed agreement, services are provided on an "as available" and "as agreed" basis to the maximum extent permitted by applicable law.
Televora does not guarantee that services will be uninterrupted, completely error-free, completely secure, or capable of producing any particular commercial result.
Televora does not warrant the performance, availability, accuracy, or suitability of third-party systems or platforms outside its reasonable control.
Nothing in these Terms excludes any warranty or right that cannot legally be excluded.
To the maximum extent permitted by applicable law, Televora shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses or damages.
This includes, where legally permitted, loss of profits, revenue, sales, business opportunities, goodwill, anticipated savings, customer relationships, data, or business interruption.
To the maximum extent permitted by law, Televora's aggregate liability arising from a particular service engagement will not exceed the total service fees actually paid to Televora by the client for the specific services giving rise to the claim during the twelve months immediately preceding the event giving rise to the claim.
The limitations above will not apply to liabilities that cannot legally be limited or excluded.
To the extent permitted by applicable law, the client agrees to defend, indemnify, and hold harmless Televora, its officers, employees, contractors, and representatives from third-party claims, losses, liabilities, damages, penalties, and reasonable costs arising from:
Televora will provide reasonable cooperation regarding an applicable claim.
Unless otherwise agreed in writing, during an active engagement and for 12 months after its termination, the client shall not knowingly solicit or directly hire personnel specifically assigned to the client's account by Televora.
This restriction does not apply where prohibited or restricted by applicable law.
If the parties agree to a specific non-solicitation fee or process, that arrangement will be documented separately in the applicable agreement.
Each party is responsible for complying with laws and regulations applicable to its own business and activities.
The client remains responsible for ensuring that its products, services, customer communications, marketing campaigns, calling practices, scripts, customer databases, and instructions comply with applicable laws and regulatory requirements.
Televora will comply with laws applicable to its own operations and will reasonably cooperate with the client where such cooperation is required under the applicable agreement.
Televora may refuse instructions that it reasonably believes may require unlawful conduct or create material legal or security risk.
Neither party will be liable for failure or delay caused by circumstances beyond its reasonable control.
These may include natural disasters, severe weather, war, terrorism, civil unrest, government actions, epidemics or pandemics, widespread telecommunications failures, major internet outages, power failures, cyber incidents, strikes, labor disruptions, or failures of critical third-party infrastructure.
The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as reasonably practicable.
If a force majeure event continues for an extended period, either party may terminate the affected services in accordance with the applicable agreement.
Either party may terminate an engagement in accordance with the termination and notice provisions of the applicable agreement.
Televora may terminate or suspend services immediately where reasonably necessary due to unlawful activity, serious security risk, non-payment, material breach, abusive conduct, fraud, or conduct that may materially harm Televora or its personnel.
Upon termination, the client remains responsible for fees for services performed, committed resources, approved expenses, and other amounts accrued before termination.
Where applicable, Televora will provide reasonable assistance concerning the return or transfer of client information, subject to payment of outstanding amounts and the applicable agreement.
These Terms shall be governed by the laws of India, unless the applicable written agreement expressly provides otherwise.
Subject to any mandatory legal requirements or dispute-resolution provisions in a signed agreement, courts located in Agra, Uttar Pradesh, India shall have jurisdiction over disputes arising from these Terms.
Televora may modify these Terms from time to time to reflect changes in its services, business practices, technology, or applicable legal requirements.
The updated version will be published on the website with a revised "Last Updated" date.
Continued use of the website or services after the effective date of updated Terms may constitute acceptance of the revised Terms, to the extent permitted by applicable law.
Material changes to an existing client agreement will be handled according to that agreement.
These Terms, together with any applicable SOW, SLA, proposal, quotation, NDA, MSA, or other written agreement, form the contractual framework applicable to the relevant services.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.
Failure by Televora to enforce any provision at any time will not constitute a permanent waiver of that provision.
Neither party may assign its rights or obligations under an applicable agreement except as permitted by the agreement or applicable law.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, fiduciary, or franchise relationship.
Provisions which by their nature should continue after termination, including confidentiality, payment obligations, intellectual property, limitation of liability, indemnification, and dispute provisions, will survive termination.
For questions regarding these Terms, service engagements, contractual matters, or legal notices, please contact:
Televora / Televora Solutions
Email: [email protected]
Office Location: 18/101, Purani Mandi, Agra, UP, India
Phone / WhatsApp: +91 86798 61204
Website: https://televorasolutions.com
For privacy-related requests, please refer to our Privacy Policy.
