Choose from 6 core BPO pillars or customize a blended team structure with transparent SLA management.
24/7 Omnichannel
24/7 omnichannel support via live chat, email ticketing, and inbound voice — maintaining CSAT ratings consistently above 99.4%.
High Conversion
Turn cold prospects into verified, sales-ready opportunities with dedicated outbound prospecting and B2B telemarketing teams.
Verified Meetings
Keep your sales executives' calendars packed with qualified demo meetings and verified prospect discovery appointments.
Hospitality Desk
24/7 hotel, travel, and reservation support — ensuring zero missed bookings and prompt resolution of guest inquiries.
High Accuracy
Streamline administrative records, e-commerce catalog updates, order auditing, and document management with 99.9% accuracy.
Dedicated Support
Dedicated remote executive assistants to handle day-to-day admin tasks, calendar scheduling, and market research.
Explore each specialized function handled by our certified domain specialists.
24/7 multi-channel frontline customer assistance with high CSAT focus.
Inquire on WhatsAppInstant messaging resolution for websites and SaaS platforms under 30-sec SLA.
Inquire on WhatsAppHigh-volume ticket triage and technical query handling via Zendesk & Freshdesk.
Inquire on WhatsAppToll-free customer hotline coverage, inquiry handling, and technical triage.
Inquire on WhatsAppStructured outbound customer campaigns, satisfaction checks, and notifications.
Inquire on WhatsAppB2B outbound prospecting, decision-maker outreach, and SQL pipeline generation.
Inquire on WhatsAppProfessional direct sales outreach, script optimization, and promotional calls.
Inquire on WhatsAppProspect qualification and direct calendar booking for enterprise sales teams.
Inquire on WhatsAppTimezone-aligned schedule coordination, reminders, and calendar hygiene.
Inquire on WhatsApp24/7 hotel reservations, rate verification, cancellations, and PMS updates.
Inquire on WhatsAppTravel itinerary modifications, booking confirmation calls, and cancellations.
Inquire on WhatsAppAdministrative records management, billing audits, compliance verification.
Inquire on WhatsAppHigh-speed, 99.9% accurate data entry, document indexing, and digitization.
Inquire on WhatsAppDatabase normalization, deduplication, report compiling, and data hygiene.
Inquire on WhatsAppDedicated remote executive assistant handling travel, emails, and vendor tasks.
Inquire on WhatsAppVendor coordination, invoices, documentation, and office workflow assistance.
Inquire on WhatsAppE-commerce order validation, tracking dispatch, refunds, and exchange workflows.
Inquire on WhatsAppSalesforce, HubSpot, Zoho, and Zendesk contact updates and pipeline data hygiene.
Inquire on WhatsAppPost-purchase check-ins, satisfaction calls, churn reduction, and renewal calls.
Inquire on WhatsAppTailored turnkey operational solutions designed to fit your unique business workflows.
Inquire on WhatsAppEvery Televora engagement operates under binding performance benchmarks with transparent weekly reporting.
| Channel / Process Metric | Target SLA Standard | Televora Guaranteed Benchmark |
|---|---|---|
| Live Chat & In-App Messaging | First Response Time <60 Seconds | <30 Seconds Immediate live response with 99.4% CSAT |
| Inbound Voice Call Desk | Average Speed of Answer <45 Seconds | <20 Seconds <2% Abandonment rate with zero hold fatigue |
| Email & Ticketing Desk | First Response <4 Hours | <60 Minutes First-contact resolution rate exceeding 88% |
| Data Entry & Back Office | Turnaround Time 24–48 Hours | Same-Day / 99.9% Dual-layer verification and audit compliance |
| B2B Lead Generation & Setting | Qualified BANT SQLs | Verified Calendar Pre-qualified prospects mapped directly to sales calendars |
Choose the operational structure that aligns with your current team size, volume, and expansion goals.
Full-time agents working exclusively on your business processes as true brand extensions.
Cost-effective shared resource model for moderate or variable inquiry volumes.
Flexible hourly allocation great for seasonal surges with zero long-term lock-in.
Complete end-to-end management and SLA accountability of entire business functions.
From initial consultation to live operations — our structured onboarding takes as little as 3 business days.
Share your requirements, volumes, and business goals with our BPO architects.
We build a tailored team structure, SLA framework, and pricing proposal within 24 hours.
Dedicated agents undergo full brand training, tool setup, and protocol alignment.
Operations begin with weekly KPI reviews, QA audits, and continuous optimization.
We plug directly into your existing CRM, ticketing software, cloud telephony, and BI dashboards with zero disruption.
